Rcduluth's Blog

“Truly exceptional service” -Matthew H.

rcduluth — Wed, 16 Feb 2011 19:30:38 +0000

Truly exceptional service. I especially want to mention Jodie Adamson, Chong Tennacour, and Jesus the service tech. They all went above and beyond. I called Jodie and she pulled a part for my daughter’s car and had it waiting for me in the showroom. When I had a question about the part, I walked down to the parts dept. and she saw me coming and asked if I was John, how about that, she remembered my name from the phone call and figured out it was me. She brought out Jesus to answer my question, he was great. He discovered a coolant leak, and recommended a thermostat replacement since it was my daughter’s car and might not keep a lookout on the temp gauge. Chong walked outside and got my service ticket going while I was still talking to Jesus. The excellent work was done promptly while I waited, and I feel comfortable that my daughter is driving a safe car. Thanks to all!

-Matthew H.

Vehicle Serviced: 2005 Hyundai Elantra

Service Advisor: Chong Tennanacour

“Awesomely exceptional” -Benny W.

rcduluth — Wed, 16 Feb 2011 14:23:21 +0000

I had a scheduling problem with a prior business which resulted in my arrival at Rick Case Hyundai an hour earlier than my scheduled appointment time. But the service personnel got to work on my Hyundai almost immediately. Now that’s what I call dedicated service personnel: What more can I say than “Awesomely exceptional!”

-Benny W.

Vehicle Serviced: 2011 Hyundai Elantra

Service Advisor: Monica Brown

“Very helpful” -Mary Ann & David B.

rcduluth — Tue, 11 Jan 2011 20:08:53 +0000

Emmanuel Kubandi was very helpful. He helped us to quick make a deal!

-Mary Ann & David B.

Vehicle Purchased: 2011 Hyundai Santa Fe Limited

Sales Representative: Emmanuel Kubandi

“Professional, patient, and knowledgeable” -Tamala W.

rcduluth — Fri, 31 Dec 2010 18:11:39 +0000

The experience at Rick Case Hyundai in Duluth was enjoyable. Aaron was very professional, patient, and knowledgeable about the car. My only feedback is to improve the appearance of the showroom for the quality of car being sold.

-Tamara W.

Vehicle Purchased: 2011 Hyundai Genesis 4.6

Sales Representative: Aaron Vincze

“Patience and professionalism” -Suzette H.

rcduluth — Sat, 18 Dec 2010 19:42:01 +0000

Henry proved to be the best at what he does. He demonstrated patience and professionalism throughout this process to ensure that I got the car (SUV) I wanted at the price I could afford. I left Rick Case Hyundai as a very satisfied customer. I will be sure to tell everyone to see Henry.

-Suzette H.

Vehicle Purchased: 2007 Suzuki Grand Vitara

Sales Representative: Henry Olowu

“Pleasure to deal with” -Tim & Marie H.

rcduluth — Fri, 17 Dec 2010 19:46:07 +0000

We contacted other Hyundai dealerships and this was the most professional one by far. Lou was a pleasure to deal with because there wasn’t any pressure.

-Tim & Marie H.

Vehicle Purchased: 2011 Hyundai Tucson

Sales Representative: Lou Hammersmith

http://ow.ly/3qrHJ From a Full-Service O

rcduluth — Thu, 16 Dec 2010 20:37:46 +0000

http://ow.ly/3qrHJ From a Full-Service Oil Change to the “Fuel Saver” service, no one beats the service specials at Rick Case Hyundai!!!

Monica Brown, my service advisor, is the

rcduluth — Thu, 16 Dec 2010 20:34:47 +0000

Monica Brown, my service advisor, is the greatest person I have ever known! She is a people person, always gave me good service with my Sonata, she is kind and very helpful. Monica will always make an appointment for me no matter when I call to come to Hyundai to get any kind of service done to my car. Monica should be the Manager!

“Very pleasant to deal with” -Kent H.

rcduluth — Fri, 03 Dec 2010 13:22:23 +0000

Tyrone was very informative and not too aggressive in his sales approach; this approach was very appreciated. He was very pleasant to deal with and courteous.

-Kent H.

Vehicle Purchased: 2010 Hyundai Accent SE

Sales Representative: Tyrone Vernigan

“Very Pleasurable” – Curtis L.

rcduluth — Tue, 30 Nov 2010 13:40:17 +0000

“I must say that I had a very pleasurable experience when purchasing my new car from Rick Case Hyundai. Certified Sales Associate Henry Olowu certainly provided top rate customer service and professionalism in assisting me. From the time that I stepped onto the lot and even later into the evening when I had a question after having purchased the car, Henry continued to provide the type of customer service that would not only entice me to come back to Rick Case Hyundai, but to also let others know about my experience. I had anticipated spending an inordinate amount of time at the dealership, but thanks to Henry, I was able to get the deal done and still be home in time to watch some great college football!”

Curtis L.